Applications Management Services
Expanded Support for Specialized Needs
Applications Management Services (AMS) provide customized options for the support, management and development resources to manage VISTA solutions at a customer site. The services available range from consulting to solution support aimed at providing an option for publishers to outsource secondary business functions and focus efforts on their core business.
AMS includes a wide range of services that can be tailored to specific needs. All or some of these services may be utilized in areas such as:
- Site management, including the management of support staff and services
- Peak period applications support during month- or year-end procedures, or periodic routine maintenance
- Ongoing training and “Best Practice” sessions through a structured customized training plan
- Dedicated development resources, on-site if appropriate
- Product and business awareness, including business consulting
- Applications updates, including customer information sessions and training
- Planned development and contingency resources, including implementation services if needed
AMS benefits VISTA customers by providing value-added services:
- Complement in-house staff with VISTA professionals who provide dedicated resource
- Reduce time spent on training, maintenance and routine system updates required to maintain business systems
- Allocate known costs based on a set service agreement
- Work in partnership with VISTA’s highly qualified publishing consultants who understand both the needs of the publishing industry and the company’s business and technology requirements
- Extract the most from the VISTA solutions by understanding the full functionality of the applications and how to best achieve new business needs
For more information on VISTA’s Applications Management Services, please email solutions@vistacomp.com.
