VISTA's Customer Care
Delivering a Superior Customer Experience
VISTA’s Customer Care solution focuses on speed in responding to customer queries and issues, the ability to guide customers to additional or alternative purchases, and easy access to customer history and preferences. This solution enables customer service representatives to handle blended service, support and sales interactions fluidly and at the first point of contact.
The Customer Care solution relies on intuitive design and desktop integration to speed interactions, including:
- Consistent use of Windows tools to facilitate a rapid learning curve for users
- Full desktop integration, template-driven responses and integration to email, fax and print
- Web integration to carrier sites, bibliographic databases and address verification tools
- Automatic prompts for additional or alternative purchases
- Easy access to customer history, preferences, invoices and correspondence
- Online credit card processing
- Customer-tailored context-sensitive help
As the relationship between customer and supplier changes, effective customer service becomes a critical component of success. VISTA’s customer service solution delivers efficient customer service tools plus a methodology designed to help businesses identify, prioritize and implement strategic customer management applications.
Also Available as a Hosted Application
Eliminate implementation and in-house support costs by utilizing Customer Care as a hosted application. VISTA professionals handle support, upgrades and maintenance while you enjoy the benefits of a functionally rich and powerful system.
Customer Care is a key component of VISTA’s author2reader™ solutions suite. To learn more about this solution, email VISTA at solutions@vistacomp.com.
